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Privacy Policy

This Privacy Policy explains how MAUS d.o.o. ("MAUS", "we", "us", or "our") collects, uses, discloses, and safeguards your personal data when you visit our website www.maus.ba, contact us, or otherwise engage with our services. We are committed to protecting your privacy and complying with the EU General Data Protection Regulation (GDPR) and applicable local data protection laws.

By using our website or services you acknowledge that you have read and understood this Privacy Policy.

Data controller

MAUS d.o.o.

Aarhus (Denmark) — Sarajevo (Bosnia and Herzegovina)

For privacy-related questions, please contact us via the discovery form on our website.

Information we collect

We collect personal data that you voluntarily provide to us, as well as data automatically collected when you interact with our website. The categories include:

  • Contact information — name, email address, company, role, and any message you submit through our discovery or contact forms.
  • Usage data — pages visited, referring URL, time on page, device type, browser, operating system, approximate location derived from IP, and similar diagnostic data.
  • Cookies and similar technologies — see our Cookie Policy for full details.

How we use your information

We process personal data only for clearly defined purposes and on a valid legal basis under the GDPR:

  • To respond to inquiries and follow up on discovery calls (legitimate interest, consent).
  • To deliver, maintain, and improve our services and website (legitimate interest).
  • To analyse website performance and usage in aggregate (consent, where required).
  • To comply with legal obligations and protect our rights (legal obligation, legitimate interest).

Sharing your information

We do not sell your personal data. We share information only with:

  • Trusted service providers acting as data processors (e.g. hosting, analytics, email) under contractual safeguards.
  • Professional advisors and authorities where required by law.
  • A successor entity in connection with a merger, acquisition, or asset transfer.

International transfers

Some of our processors may be located outside of the European Economic Area. Where this is the case, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses to ensure your data receives an equivalent level of protection.

Data retention

We retain personal data only as long as necessary for the purposes set out in this Privacy Policy, to comply with legal obligations, to resolve disputes, and to enforce our agreements. Discovery and contact form submissions are typically retained for up to 24 months unless an active engagement requires longer retention.

Your rights

Subject to applicable law, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your personal data.
  • Object to or restrict our processing.
  • Request portability of the data you provided.
  • Withdraw consent at any time, without affecting the lawfulness of prior processing.
  • Lodge a complaint with your supervisory authority.

To exercise these rights, contact us using the details above. We will respond within the timeframes required by law.

Security

We apply appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. No method of transmission or storage is 100% secure; if we become aware of a breach affecting your data, we will notify you and the relevant authorities as required by law.

Children

Our website and services are not directed to children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us personal data, please contact us and we will take prompt steps to delete it.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with an updated revision date. Material changes will be communicated through the website or by direct notice where appropriate.

Last updated: 13.05.2026

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